human factor

Human factor impacts the data center management

During the DatacenterDynamics Converged Madrid event, which celebrated its fifth anniversary on the 12th of June, Robert Tozer, director of Operational Intelligence, he focused on how the human factor can affect the data center management.

Robert Tozer notes that, since all data centers will fall at some point, it is important to have a culture of learning.

According to figures from Uptime Institute, 75% of data center failures are due to human error. Tozer attributed this high percentage to that after a while, “we become complacent.” Fortunately, she said the manager, in recent years there has been a recognition that “human error is a matter to be looked at more closely.”

“The key is not to think that the data center will not fall, but what will you do when you fall. Because, sooner or later, the data center will be a failure, even a Tire IV, “said Tozer. “According to some studies, over a period of between 12 and 24 years, a disaster will occur.”

To minimize the impact of human factor in the data center, the management proposes a learning culture, which should be based on four stages: reflection, theoretical learning and practical learning experience.

“The problem is that this process, applied to the world of the data center, it is carried out by different people. The reflection portion corresponds to business theory to design consultants, contractors practice and experience operators. And this will not allow us to learn together, “he said.

According Tozer, the depth of the experience of the operator can be strengthened through effective and relevant training, which improves motivation and retention of staff and therefore the risks of failure are reduced.

Data centers are mission-critical infrastructure that supports the digital economy in an era where life is completely on, and while these platforms are becoming easier to provide and manage the infrastructure is increasingly complex. Drive performance and efficiency with mission-critical ICT infrastructure is a major challenge. It is therefore necessary to have versatile professionals who understand “data center” from different points of view of an organization and who are experts interdisciplinary collaborators to achieve effective results.

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